Refund Policy

Charm-Gems Return & Replacement Policy

At Charm-Gems, your satisfaction is our top priority.
Due to the nature of our logistics and fulfillment process, we do not accept returns or exchanges unless one of the conditions below applies.

1. Damaged or Defective Items

If your item arrives damaged or defective due to shipping, you are eligible for a replacement of the same item.

Requirements:

  • You must contact us within 48 hours of receiving your order

  • Provide clear photos showing the damage or defect

  • Once the issue is verified, we will send a replacement at no additional cost

2. Wrong Item Received

If you receive an incorrect item, we will:

  • Send you the correct item at no additional cost, or

  • If the original item is no longer available, we will:

    • Offer an alternative product of equal value, or

    • Issue a full refund

3. Contact Us

To request a replacement or report an issue, please contact us at:
📧 sales@glowy-hub.com